Members of Urgences-santé were honored to win the Hippocrates Award in the Jean-Paul Marsan Award category, the highest distinction of this important evening for the healthcare network.
Since receiving this prestigious award, the Operations Management Center (OMC) has continued its collaborative and interdisciplinary efforts, always with the primary goal of diligently fulfilling its mission.
The OMC is the nerve center for coordination
and monitoring of prehospital operations.
With this in mind, and to better manage frontline operations,
a major modernization initiative has been launched.
After five years, Urgences-santé’s Operations Management Center, drawing on its experience, is modernizing its corporate alert system and its Service Supply Regulation Plan to ensure an appropriate response to the public when demand for pre-hospital services exceeds the organization’s capacity.
Over the past few months, a comprehensive update has been undertaken to adjust certain indicators so that they better reflect the reality faced by paramedics, emergency medical dispatchers, the metropolitan context, and the constantly evolving pre-hospital services landscape.
A broad consultation with several internal stakeholders yielded numerous suggestions for improvement, and a first revised version took effect on Monday, June 17, 2024.
These changes will optimize the flow of operations between the various services involved in operational activities and improve protective measures in risk management.
The CGO carries out distinctive activities using its various IT tools, which support both routine operations and emergency response deployments. Commanders and advisors are always on duty 24 hours a day, 7 days a week, documenting interventions via a corporate alert system that tracks all types of incidents impacting operations, in partnership with other stakeholders in the health and emergency services network.
From the bottom of our hearts, a big thank you!
François Charpentier
President and CEO
Urgences-santé
